Effective Date: 16 April 2025
NoteBuddy Pty Ltd (ABN 686 322 921) (“NoteBuddy”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information in accordance with the Australian Privacy Act 1988 (Cth) (“Privacy Act”). This Privacy Policy explains how we handle, store, and protect your personal data when you interact with our services.
By accessing or using NoteBuddy, you agree to the practices described in this Privacy Policy.
Remember that your use of NoteBuddy’s services is at all times subject to our Terms of Service. Any terms used in this Policy without being defined here have the meanings given to them in our Terms of Service.
If you have a disability or need this policy in an alternative format, please contact us at [email protected].
NoteBuddy is a locally run, privacy-first AI-powered documentation assistant designed to support case managers, social workers, and other frontline professionals in community services.
NoteBuddy converts shorthand notes into structured, compliant reports using organisation-specific templates. All data—typed, voice-recorded, or scanned—is processed locally on the user’s device. Nothing is stored on external servers unless the user chooses to save the report locally. All saved data is encrypted and controlled entirely by the user.
The personal information we collect may include:
We do not collect or store any of the following:
We only use your personal information for purposes such as:
If you input client-related information, it is processed locally only. You are responsible for complying with applicable privacy laws regarding how you collect, use, and store that information. NoteBuddy does not retain or back up this data.
When using voice input or image-based text capture (OCR), your data is:
Any case notes or reports you choose to save are encrypted and stored only on your own
device. You can delete these at any time.
We do not share or sell personal information to third parties. However, we may disclose
information:
All partners are contractually bound to uphold appropriate privacy and security standards.
We apply reasonable technical and organisational measures to protect personal information, including:
While we do our best to protect your data, no system is entirely immune to risk. Users must ensure their own devices are secured.
Our website uses cookies and analytics tools to improve the user experience. Cookies help us:
We use Google Analytics and PostHog for this purpose. All data collected is anonymised. You can disable cookies in your browser settings.
You may access or update your account details through the NoteBuddy dashboard. If you require assistance or would like to request deletion of your account details, please contact [email protected].
NoteBuddy may occasionally contact you with relevant service updates or optional features. These communications will be limited and respectful of your preferences. You may opt out at any time via unsubscribe links or by emailing [email protected].
If you have a question or complaint about our handling of your personal information, please contact us via email. We take all concerns seriously and aim to resolve them promptly and respectfully.
If you’re unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at 1300 363 992 or visit www.oaic.gov.au.
